What if I live overseas, but I really want to back Bubble Net?
You can back the digital print-and-play version from anywhere in the world, of course; if you would like to arrange a manual order for international delivery, please message us. If we can, we would love to help. Note that additional shipping costs, fees, taxes, and other costs may apply.
Last updated: June 10, 2024 23:26
Is shipping included in my pledge?
Shipping and other applicable taxes for Bubble Net will be collected through our pledge manager after the campaign ends. Please see the shipping matrix for information about your shipping region (USA only).
Due to the volatility of shipping prices globally right now, shipping fees for this project will be calculated at a later date once we have the best estimates for everyone. We plan to enter & charge backers for shipping a month or two before fulfillment when we have better estimates of what it will cost to ship backers rewards. We will alert backers when shipping costs are finalized & before we charge your cards in your BackerKit survey. We will keep you informed all along the way!
Last updated: July 15, 2024 20:24
When will I receive my (physical) copy of Bubble Net?
We have a tentative estimate of June 2025 for delivery. We will provide constant updates as we work with our manufacturer, and our distribution and fulfilment partner. Our industry experience and our years of being Kickstarter superbackers mean we are confident that this timeline is achievable, but the unexpected can and will strike, so we have built in some margin for error.
We will send out digital rewards (as soon as they are ready) after the campaign closes.
Last updated: June 10, 2024 23:50
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.